At Mitteeka, we take pride in delivering authentic, natural, and high-quality products from the heart of Mithila. However, if you’re not satisfied due to damage or quality concerns, we’re here to help.
✅ Return Window
Returns are accepted within 7 days of delivery.
📸 Step 1: Send Us a Photograph
If the product is damaged or defective, please send a clear photo of the product to:
- 📧 Email: info@mitteeka.com
- 📱 WhatsApp: [company number]
Make sure to contact us within 7 days of receiving your order.
📦 Step 2: Send Back the Product
Please return the product in its original condition and packaging to the company address provided by our team after reviewing your case.
- Return shipping is to be borne by the customer unless the error is on our part.
💰 Refund Processing
Once we receive and inspect the returned item, we’ll initiate a refund to your original payment method or offer a replacement — whichever you prefer.
⚠️ Note:
- We do not offer returns or refunds for opened, used, or tampered packages unless they are defective or damaged.
- Products purchased under special offers or combos are not eligible for partial returns.
If you have any questions, feel free to reach out at info@mitteeka.com or contact us on WhatsApp. We’re always here to assist.